Refund & Cancellation Policy

Last updated: December 27, 2025

This Refund & Cancellation Policy outlines the terms and conditions for cancellations and refunds on the contact platform.

Cancellation by Customer

You may cancel your booking up to 48 hours before the scheduled activity or class. Cancellations made within this timeframe are eligible for a full refund.

Late Cancellations

Cancellations made less than 48 hours before the scheduled activity may be subject to a cancellation fee or may not be eligible for a refund, depending on the activity provider's policy.

Cancellation by Provider

If an activity provider cancels a booking, you will receive a full refund or the option to reschedule to another available date.

Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after the cancellation is confirmed.

No-Show Policy

If you do not attend a scheduled activity without prior cancellation, you will not be eligible for a refund.

Special Circumstances

In cases of medical emergencies or other extenuating circumstances, please contact us directly, and we will review your case on an individual basis.

Contact Us

For questions about cancellations or refunds, please contact us through our contact page.